If you're an ITSM auditor, you need to be confident assessing your ITSM processes, with well documented processes, evidence of compliance and a clearly defined separation of roles and responsibilities. ITOptimizer maps industry best practices like ITIL® to governance frameworks such as CobiT® and ISO 20000® - providing you with a clear, accurate picture of compliance.

Industry best practices

Maps industry best practices like ITIL® to governance frameworks such as CobiT® and ISO 20000®.

Comprehensive documentation

Documents processes down to specific work instruction and procedures; system allows process managers to assign individual tasks and track their completion.

Role and task allocation

Maps individuals both to process roles and specific tasks.

Objective evidence of compliance

Separates governance from procedure execution, allowing governing authorities to see evidence of compliance, set objectives and track compliance.