Networks Unlimited - providing innovative and cost-effective IT Management and IT Security solutions for over 20 years, are authorised partners of SysAid in the UK.
SysAid is an award-winning IT Service Management (ITSM) solution which is available as a cloud-based or on-premise solution for SME's, Education, Enterprise and MSP's. Leading analyst reports have rated SysAid as a 'Leader' alongside several other enterprise class vendors.
Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.
Systemise problem management workflow; it’s everything you need for dealing with both simple and complex problems.
Improve control over, and the management of, RFCs and the changes themselves. Execute every change with speed and accuracy.
Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.
Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.
Allow end users to submit incidents or requests, engage in chat, track incident or service request history, and use knowledge articles to perform self-service actions.
Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users via self-service.
Communicate with end users through live chat. Improve the end-user service experience and reduce costs.
SysAid’s native remote control capabilities allow service desk agents to securely resolve end-user issues from anywhere.
Allow end users to securely reset their domain passwords and unlock their accounts without the need for service desk agent intervention.
Automate all your service desk processes and activities using routing rules, priorities, and dynamic forms.
Configure and customise SysAid ITSM to meet your organisation’s specific needs and requirements.
Get better insight into and control over your IT assets. Use SysAid IT Asset Management to track your IT hardware, your software, and your mobile assets while also benefitting from an integrated ITSM and IT asset management solution.
View all your IT assets (hardware, software, and other devices), and their key attributes and relationships, all in a single management view.
Use SysAid’s automatic discovery capabilities to scan your network for your IT assets and their attributes (both agent-based and agentless discovery).
Monitor your company’s IT network, server estate, mobiles, system processes, SNMP traps, and more using SysAid Monitoring.
Secure and support corporate and personal mobiles and tablets, and also manage them as IT assets, using SysAid MDM’s capabilities.
Keep your Windows-based servers and workstations up-to-date with SysAid Patch Management, including security patches and software updates.
SysAid® Help Desk, Service Desk and More.
SysAid is an Help Desk, Service Desk and ITSM software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.
In a Gartner-owned report by GetApp, SysAid was ranked #2 among 25 cloud-based ITSM solutions.
The criteria used for this 2016 Q3 report includes user reviews, integrations, mobile app availability, media presence, and security.
SysAid is positioned as a high-ranking challenger in the Ovum Decision Matrix: Selecting an IT Service Management SaaS Solution, 2015–16. The Market Challenger category represents the leading solutions offering products with "competitive functionality and a good price performance proposition".
Powered by Gartner methodology, Software Advice™ ranked SysAid as a leader in the help desk software category, which identifies solutions with the best capabilities and value for small businesses. Data sources include user reviews, public data sources, and data from providers.
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