Networks Unlimited and associated divisions and subsidiaries thereof have produced this privacy statement in order to demonstrate our commitment to customer privacy.

We take the privacy of our customers and visitors to our site/s very seriously and will use our best efforts to protect any information provided to us.

We do not sell, trade or disclose information provided to any third-party. We use information solely for the purposes of providing a service to our customers either through direct request for further information to be provided by us or through customisation of our site and facilities to improve our overall service.

Most of the facilities on our site/s are available without having to provide any personal information. We collect and use information in several different ways:

Information is used solely for the purposes of providing 'opted in' interest related newsletters. Unsubscribe facilities are provided by this service.

Via callback request forms
Information is used to ensure that, where possible, the most relevant person to your request contacts you.

Via registration forms
Information is used to provide the most efficient service we can, As an example, our on-line support form has enabled us to implement a better system for handling enquiries thereby speeding up the resolution process.
Information about our customers is an important part of our business and there will be times where we may find it necessary to communicate with you regarding your use of the services on our site.

In aggregate form (without identifying any user individually)
We may collect information such as IP address, browser type, platform, operating system of your computer. This is used to help us improve the site and the services we provide. It is also used for site administration and for profiling purposes. We do not generally use any of this information to personally identify you.

We do occasionally use cookies (a cookie is a small amount of information passed from the web server to the browser) on our site, for the purpose of tracking your browser session for order processing transactions and to help us provide improved navigational facilities. There is no executable code transferred, nor can it transfer any virus to your computer. You have the option to refuse to accept cookies but the site or certain functions may not operate fully if you so choose. Please note that we are in the process of updating our site/s in order to eliminate the use of cookies although this may take a little while

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computers' hard drive. We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

A number of our pages use cookies to remember:

• your display preferences, such as contrast colour settings or font size
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
• if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here. You may request access to your personal information at any time, in writing to the address below or by calling us: 01798 873 001

This privacy statement is only applicable to divisions and subsidiaries of Networks Unlimited and does not cover third party sites which we may have links to from within any of our sites.

Help guides on removing cookies

The following guides can help you delete cookies stored by your browser:

• Chrome
• Internet Explorer
• Firefox
• Microsoft Edge
• Safari